Last updated: 8 November 2026. This notice explains our website and studio booking practices. If the services we use or our procedures change, we will update this page.

1. Who we are

Underdock Studio operates at 53 Bush Street, Pembroke Dock, Pembrokeshire, SA72 6AN, United Kingdom. The website is underdockstudio.com. For enquiries about how your personal information is handled, email admin@underdockstudio.com. Underdock Studio is responsible for personal information processed for its own bookings and enquiries.

2. Information we collect

• When you make a booking request through our Booking Calendar, we may receive your name, email address, telephone number, selected date and times, and any additional information you enter.
• When you contact us, we receive the contact details and information in your message.
• When you attend or arrange a session, we may keep relevant booking, communication and payment records.
• Our website and hosting services may process technical information such as IP addresses, browser details, access times and error or security logs to keep the service working and secure.
• If we use optional analytics or similar technology, information about site use may be collected as explained in our Cookie Policy.

3. Why we use your information and our lawful bases

• Booking and delivering services: to respond to availability requests, confirm or change rehearsals or drum lessons and provide studio hire. We generally rely on taking steps at your request before entering a contract or performing a contract.
• Enquiries and studio communications: to answer questions and maintain relevant correspondence. Depending on the request, we rely on contractual steps or our legitimate interests in managing enquiries.
• Safety, site operation and security: to prevent abuse, diagnose technical issues and protect the website and its users, relying on our legitimate interests and, where applicable, legal obligations.
• Accounting and compliance: to maintain records when legally required, relying on legal obligation.
• Optional cookies or marketing: where consent is required, we will seek it before using the relevant technology or sending consent-based communications.

4. Booking requests

The website uses the Booking Calendar WordPress plugin to receive rehearsal requests. A submitted request is not automatically a confirmed session; the studio confirms availability separately. Information entered in the form is used to manage the request, contact you and arrange your visit. Please avoid including sensitive personal information in booking notes.

5. Who may receive information

Information may be accessible to authorised studio staff and providers that support our website, hosting, email and booking systems. The website runs on WordPress and uses Booking Calendar and FormLayer software. These systems may process or store information needed to operate the website and handle enquiries. We do not sell customer personal information. Information may also be disclosed when legally required or necessary to protect rights and safety.

6. International transfers

Some technology and email providers may process information outside the UK. Where restricted international transfers occur, we seek to use appropriate legal safeguards. You may email us for information about the safeguards relevant to a particular service.

7. How long we keep information

We retain booking and enquiry information only for as long as reasonably needed to manage requests, provide services, resolve disputes and meet any applicable accounting or legal requirements. Financial records may need to be kept for longer under UK law. Technical logs are retained according to the website host’s operational and security schedules. We review records and remove them when they are no longer required.

8. Security

We use reasonable technical and organisational measures to protect personal information, including access controls and security measures provided by our website hosting and software. No internet system can be guaranteed completely secure.

9. Your data protection rights

Under UK data protection law, you may have rights to access your personal information, correct inaccuracies, request erasure, restrict or object to processing, and in certain circumstances receive or transfer your data. Where processing relies on consent, you can withdraw it at any time without affecting earlier lawful processing. Rights depend on the circumstances and legal exemptions.

To exercise your rights, contact admin@underdockstudio.com. You can also complain to the Information Commissioner’s Office (ICO) if you are concerned about how we handle personal information.

10. Cookies and external links

See our Cookie Policy for information about cookies and similar technologies. Our website may link to external services, such as Google Maps for directions. Those websites have their own privacy policies and practices.

11. Contact and updates

For privacy enquiries, write to admin@underdockstudio.com or contact Underdock Studio at 53 Bush Street, Pembroke Dock, SA72 6AN. We may update this notice if our services, software or legal obligations change.